SSR Airport Transfers

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Terms & Conditions

SSR Airport Transfers 

  1. Contact & Booking Channels
  • Bookings can be made through WhatsApp at +44 7547 770927, via email at office@ssrairporttransfers.com, or
  • through our website.
  • No other phone numbers or email addresses are used for bookings.
  • A valid mobile number is mandatory. We will send a text confirmation, and you must also provide a valid email
  • address if available.
  • We reserve the right to refuse bookings made through unapproved channels or suspicious contacts.
  1. Costs
  • All fares are per vehicle, quoted in GBP (£).
  • Fares are based on the most economical route. If a passenger chooses an alternative route, additional charges (tolls,
  • time, fuel) will apply.
  • Quoted prices are valid for four weeks.
  1. Automobiles & Capacity
  • Passengers are responsible for booking the correct vehicle size for both passengers and luggage.
  • Drivers may refuse service if the incorrect size vehicle is booked; full fare remains payable.
  • Portable wheelchairs and scooters are accepted as baggage. Wheelchair-accessible vehicles are not currently
  • provided.
  • If the booked vehicle is unavailable, a larger vehicle will be provided at no extra cost.
  • Extra luggage or passengers must be declared at least 12 hours before pickup. Additional charges may apply.
  1. Payments
  • Only credit and debit cards are accepted for online, WhatsApp, or email bookings.
  1. Bookings by Phone Call
  • Phone bookings are welcomed and prioritised.
  • Passengers are responsible for providing accurate details. SSR Airport Transfers is not liable for mistakes arising
  • from incorrect passenger information.
  1. Booking Confirmation
  • Confirmation is provided via text to the supplied mobile number and via email if provided.
  • Passengers must ensure their mobile number and email address are accurate and active.
  1. Fraud Prevention                                                                                                                                                                                                                                                                                            All card transactions undergo verification and fraud checks before acceptance.
  2. Airport Pickup Services
  • We track all flights. No extra charge applies for early or delayed flights (excluding delays caused by immigration or
  • baggage).
  • Free waiting time after flight landing: 1 hour. Thereafter, £20 per 30 minutes will be charged.
  • Meet & Greet: If pre-booked, the driver will display a name board. If not, the driver will locate passengers via the
  • supplied mobile number at arrivals.
  1. Non-Airport Pickup Services
  • Hotels / private addresses: Free waiting 15 minutes, then £0.60 per minute thereafter.
  • Stations / Eurostar: Pickup point specified in confirmation email. Optional Meet & Greet available at £20 (must be
  • pre-booked).
  1. Missed Flights
  • Passengers must notify SSR immediately in case of a missed flight.
  • Prepaid fares will be refunded minus £6 bank charges.
  • If a later flight is taken, services can be adjusted without additional cost.
  • Failure to notify results in no refund and full fare payable.
  1. No-Shows
  • Failure to meet the driver at the agreed location/time constitutes a no-show.
  • Full fare remains payable, and no refund applies.
  1. Journey Conditions
  • Journeys are planned using the safest and most economical routes.
  • If a passenger insists on an alternative route, additional charges apply.
  • If the driver cannot access a road due to restrictions, passengers will be dropped at the nearest possible point.
  1. Cancellations & Refunds
  • Card bookings may be cancelled up to 12 hours before pickup for a refund (minus bank charges).
  • International refunds: relevant bank charges deducted.
  • No refunds apply for cancellations within 12 hours, incorrect booking date/time, no-shows, or passenger
  • misconduct.
  • Cleaning/damage charges: Minimum £25–£30 for soiling or damage, higher charges may apply depending on
  • severity.

14. Legal Compliance

  • All bookings must be made through SSR Airport Transfers, a licensed Private Hire Operator under the London
  • Private Hire Act 1998.
  • Direct bookings with drivers are illegal and not covered by SSR’s insurance or liability.
  • Operators must provide booking confirmation before journey commencement, containing vehicle, driver, and fare
  • details in compliance with TfL regulations.
  1. Conduct & Safety
  • Drivers may refuse service for abusive or unsafe behaviour. Fare remains payable.
  • Smoking is prohibited in all vehicles.
  1. Pets
  • Guide dogs are accepted free of charge (with harness).
  • Other pets must be declared in advance and travel in a secure cage with a tray.
  • Passenger is responsible for pet behaviour. Cleaning fees may apply.
  1. Child Safety
  • Child seats may be requested free of charge but are subject to availability.
  • Passengers may bring their own seats. SSR accepts no liability for child seat usage.
  1. Liability Exclusions
  • SSR is not liable for missed flights/events due to traffic, weather, breakdowns, or delays beyond our control.
  • SSR is not liable for lost/damaged property or incorrect booking details provided by passengers.
  1. Tips
  • Tips may be given directly to the driver in cash. Card tips are not accepted.
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